RELATION WITH THE CLIENTS

Studies of satisfaction of the client and retention.

MYSTERY SHOPPER. - Technical with incognito buyer for evaluation of the quality of benefit of the service, based on established policies and procedures.

Objective. - To contribute to the retention and the development of clients, being looked for a greater yield.

FIDELITY-. Integral study of the relation with the client and his satisfaction, emphasis in the tie aspects with its loyalty.

Objective. - To contribute to the retention and the development of clients. To determine which are the aspects that must be prioritized to improve the satisfaction.

ADVANTAGES DIFFERENTIALS. - It studies the aspects regarding loyalty and the yield.

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