RELATION WITH THE CLIENTS
Studies of satisfaction of the client and retention.
MYSTERY SHOPPER. - Technical with incognito buyer for evaluation of the quality of benefit of the service, based on established policies and procedures.
Objective. - To contribute to the retention and the development of clients, being looked for a greater yield.
FIDELITY-. Integral study of the relation with the client and his satisfaction, emphasis in the tie aspects with its loyalty.
Objective. - To contribute to the retention and the development of clients. To determine which are the aspects that must be prioritized to improve the satisfaction.
ADVANTAGES DIFFERENTIALS. - It studies the aspects regarding loyalty and the yield.